1. Why are there 3 programs on this CD? - I only want to purchase one?
2. Why do I only have one Start-Up Key when I have purchased 3 products?
3. Which Flag State has approved ADP as covering the carriage requirement?
4. I installed ADP but only have access to the sample data?
5. I obtained a Start-Up Key for ADP but it expired before I installed the software – how can I obtain an Activation Key?
6. How do I obtain an Activation Key by email?
7. How do I install my Activation Key?
8. The PC on which I am going to run ADP does not have email facilities. How can I obtain my Activation Key?
9. How do I obtain an Activation Key for my backup PC?
10. Can ADP be installed on a networked PC?
11. My computer has been replaced/upgraded, how do I re-install ADP?
12. How do I update the ADLL and ADRS6 Area Data Files on my PC?
13. My ADP program was working fine but now it displays the Licence Key Wizard – Start-Up Key only screen. I have already inserted an Activation Key but I have a message saying that the key cannot be decoded correctly. What should I do?
14. How do I add extra Products and/or Area Data Files to my Licence?
15. How do I renew my Area Data Files?
16. How much will it cost me to renew my Area Data Files?
17. I have lost access to my ADLL/ADRS6 data – I have an error message ‘Unable to access a file correctly - C:\Documents and Settings\All Users\Application Data\Chersoft\List of Lights\...\areas1and2.adll was not found’ or ‘Unable to open file - C:\Documents and Settings\All Users\Application Data\Chersoft\ADRS6\...\areas1and2.rs6’. What should I do?
18. When I open ADLL, why can’t I see a List View or a Filter View?
19. When I open ADRS6, why can’t I see a Filter View?
20. Why can’t I apply ADP Updates I received via ChartCo service?
21. How do I send the UKHO Helpdesk a Support Text?

1. Why are there 3 programs on this CD? - I only want to purchase one?

This is to reduce the number of CDs and licence keys required to simplify provision, installation, licensing and updating. The 3 programs include TotalTide, Admiralty Digital List if Lights and Admiralty Digital Radio Signals Volume 6. This does not mean you have to buy all 3 products – you can still pay for and access just the areas or the product(s) you require. You may access unlicensed products and view them in a demonstration only mode.

2. Why do I only have one Start-Up Key when I have purchased 3 products?

Only 1 key is required to unlock 1, 2 or all 3 products. Therefore, customers are only issued with one Start-Up Key and, when requested, will only receive one Activation Key as the ADP runs using a single licence and subscription period.

3. Which Flag State has approved ADP as covering the carriage requirement?

Please see the Flag State Approval table for this product.

4. I installed ADP but only have access to the sample data?

You need to enter the Start-Up Key supplied by your Admiralty Distributor. If the CD was supplied without a Start-Up Key, you should contact your Distributor to purchase a Start-Up Key.

Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to display the Licence Key Wizard – New System screen. Select Next to display the Licence Key Wizard – Add Key screen and enter the key details. A useful tip is to always use Copy and Paste (Ctrl&C/Ctrl&V) when entering key details. If an error has been made when entering the key the Licence Key Wizard – Unable to add Keys screen will be displayed – if this happens the key needs to be re-entered correctly. Select Next to display the Licence Key Wizard – Start-Up Key Only screen which shows your current Start-Up Key expiry date.

If you wish to request an Activation Key now, select the appropriate button and select Next (see below for details), if you wish to exit select Close.

5. I obtained a Start-Up Key for ADP but it expired before I installed the software – how can I obtain an Activation Key?

The Start-Up Key can always be used to install ADP, even if the Key has expired. However, the Start-Up Key will not allow you to display any information beyond its 1 month expiry date and it will not allow you to apply any ADLL or ADRS6 updates. You can obtain an Activation Key at any time after installing ADP.

6. How do I obtain an Activation Key by email?

Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to display the Licence Key Wizard – Start-Up Key Only screen. Select the Request an Activation Key button and select Next. The Licence Key Wizard – Main or Backup Computer screen is displayed showing your computer name. Select the “MAIN” computer button and select Next. The Licence Key Wizard – Create Activation Key Request screen is displayed; select the email icon and this will generate an email which is addressed to bundled.licences@ukho.gov.uk. In the subject line there will be a string of letters and numbers beginning with UKHOBLAKR…… Do not amend any of this - just click on the Send button. You will receive an email back with details of your Activation Key.

7. How do I install my Activation Key?

Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to display the Licence Key Wizard – Start-Up Key Only screen. Select the Add an Activation Key button and select Next to display the Licence Key Wizard – Add Key screen and enter the key details. A useful tip is to always use Copy and Paste (Ctrl&C/Ctrl&V) when entering key details. If an error has been made when entering the key the Licence Key Wizard – Unable to add Keys screen will be displayed – if this happens the key needs to be re-entered correctly. If the key still fails it may be because there has been a change to the hardware configuration – see below for further details. Select Next to display the Licence Key Wizard – Activated screen which shows the Expiry Date, Licensed Products and Licensed Areas. Select Close to finish.

When the Activation Key has been installed, update your Area Data Files (if ADLL or ADRS6 has been licensed) using the Update Data Wizard and the latest ADP Weekly Update CD – see below.

8. The PC on which I am going to run ADP does not have email facilities. How can I obtain my Activation Key?

Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to display the Licence Key Wizard – Create Activation Key Request screen. You can choose the option Send the Request to your printer or Save the Request to a simple text file. You can then manually type your Activation Key request into the subject line of an email on another PC and send it to bundled.licences@ukho.gov.uk or copy and paste it from a floppy disc into the subject line of an email and send it. The Activation Key will be returned to the email address that sent in the Activation Key Request. Alternatively you can send the Activation Key request details to your Admiralty Distributor and ask them to submit the request on your behalf.

9. How do I obtain an Activation Key for my backup PC?

Load the latest version of ADP onto your backup PC. Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to use the Licence Key Wizard to insert your original Start-Up Key and generate a new Activation Key request from this machine, ensuring that the “BACKUP” computer button has been selected.

When the Activation Key has been installed, update your Area Data Files (if ADLL or ADRS6 has been licensed) using the Update Data Wizard and the latest ADP Weekly Update CD – see below.

10. Can ADP be installed on a networked PC?

ADP may not be installed centrally on a network server. It can however be installed on the local hard drive of a machine which is linked to a network. If the PC is also a server, the programme cannot be accessed via a different PC which has the server mapped as a drive. The software is ‘tied’ to the PC on which it is loaded and can only be accessed on this machine.

11. My computer has been replaced/upgraded, how do I re-install ADP?

Load the latest version of ADP on your PC. Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ from the menu bar to use the Licence Key Wizard and insert your original Start-Up Key and generate a new Activation Key request from this machine, ensuring that the appropriate type “MAIN” or “BACKUP” computer has been selected to ensure the correct key from the old computer is cancelled.

Under normal conditions, your request will be scrutinised and authorised within a few minutes, and a replacement Activation Key automatically generated and emailed back to you.

Occasionally, Activation Key requests may be refused by the UKHO – if this happens you will need to contact either your Admiralty Distributor or the UKHO Helpdesk – helpdesk@ukho.gov.uk explaining the situation and enclosing either your Start-Up Key, Activation Key, Update Key or User Permit and Computer Name.

When the new Activation Key has been installed, update your Area Data Files (if ADLL or ADRS6 has been licensed) using the Update Data Wizard and the latest ADP Weekly Update CD – see below.

12. How do I update the ADLL and ADRS6 Area Data Files on my PC?

You can only update the Area Data Files on your PC once an Activation Key has been installed.

If the program has been re-installed on a replacement PC or has been installed on a backup PC and the Area Data Files are more than 6 months old, it is recommended that you use the ADP Weekly Update CD to initially update your Area Data Files.

Select ‘Start, Programs, Admiralty Digital Publications, Data Updating Wizard’ from the menu bar or from either the ADLL or ADRS6 toolbar select File – Data Updating Wizard to display the Data Updating Wizard – Welcome screen. You can choose to either ‘Obtain updates from the UKHO’ or ‘Apply updates you’ve already downloaded or received’.

Obtain update from the UKHO

a. Update automatically from the internet – select Next then tick the area(s) to be updated and select Next, when complete select Finish. Note – it may be necessary to add the Admiralty Digital Products Licensing Wizard to your internet security package to allow this option to work.

b. Send email to request update - select Next then tick the area(s) to be updated and select Next. If Send the email now is chosen select Finish. An email with the subject line UKHOBLUR is created with details containing the update request – DO NOT EDIT THIS EMAIL. The email will automatically be sent to bundled.updates@ukho.gov.uk.
If Store the request in a file to send later or to send from another PC is chosen, select Next then in the Data Updating Wizard – Store update request browse to a suitable location, insert an appropriate file name and select Finish. The file can then be transferred to another PC and attached to an email and sent to the email address bundled.updates@ukho.co.uk with a subject line of UKHOBLUR.

c. Connect to UKHO web site to manually download files – select Next to go to http://updates.ukho.gov.uk. Select ‘Admiralty Digital List of Lights and Admiralty Digital Radio Signals Volume 6’. Tick the Product(s) that you want to update then select the appropriate week from the product(s) that you wish to update (Note - ensure that the correct week has been selected as the update will fail if the wrong week has been selected – see further Note below), select the area(s) to be updated, and select submit update request. Select either individual area update files to download or select a single file that contains all your updates, browse to select a location and select save. Note that if a single file that contains all your updates has been selected this will be supplied as a self extracting Zip file. When the file has been transferred to the PC you must double-click on the file name to extract the individual area update files which should then be used individually as shown below.

Note: if an incorrect weekly update date has been supplied then the error ‘This update file cannot be used because it does not follow on from your current data’ will be displayed when the data file is updated in option ‘e’ below.

Apply updates you’ve already downloaded or received.

d. Update from CD – insert the CD, browse to the correct CD location and select Next, select Next to install the updates then select Finish.

e. Update from file - select Next then browse to the appropriate .buf file that has been sent by the UKHO or to the appropriate .adllu or .rs6u file that has been obtained from the website (see para c above). Select Next to install the updates then select Finish.

f. Update from email - select Next, highlight the appropriate email (ensure that it has been marked as unread), select Next to install the updates then select Finish.

13. My ADP program was working fine but now it displays the Licence Key Wizard – Start-Up Key only screen. I have already inserted an Activation Key but I have a message saying that the key cannot be decoded correctly. What should I do?

When you generate an Activation Key request, this captures hardware details about the host PC which locks the Activation Key to the PC. If you have made any changes to your hardware or changed your PC since the generation of your Activation Key request, this will invalidate your Activation Key. Select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ to generate a new Activation Key request from this machine, ensuring that the relevant “MAIN” or “BACKUP” computer button has been selected.

Under normal conditions, your request will be scrutinised and authorised within a few minutes, and a replacement Activation Key automatically generated and emailed back to you.

Occasionally, Activation Key requests may be refused by the UKHO – if this happens you will need to contact either your Admiralty Distributor or the UKHO Helpdesk – helpdesk@ukho.gov.uk explaining the situation and enclosing either your Start-Up Key, Activation Key, Update Key or User Permit and Computer Name.

If you are running a “MAIN” and a “BACKUP” system, ensure that the correct key is used on the correct PC.

14. How do I add extra Products and/or Area Data Files to my Licence?

You need to supply your Admiralty Distributor with your User Permit number and they will arrange this for you. On either your “MAIN” or “BACKUP” system select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ and select Add Areas/Renew Licence and select Next. The Licence Key Wizard – User Permit screen is displayed which contains your User Permit, Expiry Date, Products and Current Areas. Select Next to display the Licence Key Wizard – Export User Permit with the options to copy to clipboard, print or save to a simple text file.

Provide your Distributor with the User Permit and the Products and/or Areas that you wish to add. Your Distributor will supply you with an Update Key. Note that separate Update Keys will be supplied for both the “MAIN” and the “BACKUP” systems. If you are adding ADLL or ADRS6 you will also receive the latest ADP Weekly Update CD.

To enter the Update Key select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ then select Add another Key and select Next. A useful tip is to always use Copy and Paste (Ctrl&C/Ctrl&V) when inserting Keys.

If additional Products/Area Data Files are purchased during the year, then the cost will be determined on when the existing licence commenced (all products/area data files now expire at the same time). The Recommended Retail Prices of additional products/areas are as follows:

Product	0-3 months	4-6 months	7-9 months	10-12 months
TotalTide	£60.00	£45.00	£30.00	£15.00
ADLL	£45.50	£34.12	£22.75	£11.37
ADRS6	£41.50	£31.12	£20.75	£10.37

15. How do I renew my Area Data Files?

You need to supply your Admiralty Distributor with your User Permit number and they will arrange this for you. On either your MAIN or BACK UP system select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ and select Add Areas/Renew Licence and select Next. The Licence Key Wizard – User Permit screen is displayed which contains your User Permit, Expiry Date, Products and Current Areas. Select Next to display the Licence Key Wizard – Export User Permit with the options to copy to clipboard, print or save to a simple text file.

Provide your Distributor with the User Permit and the Products and Areas that you wish to renew. Your Distributor will supply you with an Update Key. Note that separate Update Keys will be supplied for both the “MAIN” and the “BACKUP” systems. If you are renewing ADLL or ADRS6 you will receive the latest ADP Weekly Update CD.

To enter the Update Key select ‘Start, Programs, Admiralty Digital Publications, Licence Key Wizard’ then select Add another Key and select Next. A useful tip is to always use Copy and Paste (Ctrl&C/Ctrl&V) when inserting Keys.

16. How much will it cost me to renew my Area Data Files?

The Recommended Retail Price for each Area Data File is:

Product	0-3 months
TotalTide	£60.00
ADLL	£45.50
ADRS6	£40.00

17. I have lost access to my ADLL/ADRS6 data – I have an error message ‘Unable to access a file correctly - C:\Documents and Settings\All Users\Application Data\Chersoft\List of Lights\...\areas1and2.adll was not found’ or ‘Unable to open file - C:\Documents and Settings\All Users\Application Data\Chersoft\ADRS6\...\areas1and2.rs6’. What should I do?

The update process has failed at some stage. In order to recover the situation it will be necessary to update using an ADP Weekly Update CD as shown above.

If this doesn't resolve the problem, create a Support Text, as shown below, and send to the UKHO Helpdesk – helpdesk@ukho.gov.uk with a full description of your problem and they will advise further.

18. When I open ADLL, why can’t I see a List View or a Filter View?

This problem occurs when these Views have been removed. To insert new Views select Windows – New List or New Filter from the ADLL toolbar.

19. When I open ADRS6, why can’t I see a Filter View?

This problem occurs when this View has been removed. To insert a new Filter View select Window – New Filter from the ADRS6 toolbar.

20. Why can’t I apply ADP Updates I received via ChartCo service?

If updates have been applied using the ChartCo Service and the error message ‘This update file cannot be used because it does not follow on from your current data.’ is displayed you will need to update your system via one of the UKHO Update options using the Data Updating Wizard.

Unlike the ADP updates, ChartCo updates are not cumulative and have to be applied on a weekly basis. To correct the problem, update your ADP using one of the methods described above and then continue to use the ChartCo Service on a weekly basis.

21. How do I send the UKHO Helpdesk a Support Text?

From the toolbar select Help - About … - Support. You will be given a choice of: send an email; save in text file; print the message or copy the message to the clipboard. If possible select the first option. This will generate an email which gives a full listing of the registry settings. Forward the email to the UKHO Helpdesk – helpdesk@ukho.gov.uk with a full description of your problem and they will advise further.